Shipping policy

Shipping Policy for all orders

Delivery Information

Processing Time: Please allow a processing period of 1 to 2 business days for your order. After processing, you will receive a confirmation email with tracking information.

Below are the average delivery times for all our packages:

• Processing Time: 1-2 days (Monday to Friday)
• Shipping Time: 4-6 days (Monday to Friday)
• Total Shipping Time: 5-8 days (Monday to Friday)

• Order Cutoff Time: 5:00 pm (GMT+01:00) Central European Standard Time (Amsterdam)

We work with the following shipping partners:

• USPS
• DHL Express
• DPD
• PostNL
• FedEx

Shipping Cost 

Free Shipping

Shipping Your Order

Have you found the perfect look on our website? Then, you’ll want to enjoy it as soon as possible! We ensure your order is processed and shipped as quickly as possible.

Please contact us via email if you have any questions regarding the status of your shipment. Our customer service team is ready to assist you.

Important Note: The actual delivery times may vary depending on the shipping method and location, and all delivery dates are simply estimates. Please be advised that shipping times may be extended during peak periods or on holidays.

Damage or Lost items

In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at info@noirs-fashionhouse.com within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.

Address Verification

To ensure timely delivery, please double-check that you have entered the correct address. We aim to provide the best service possible, but we cannot be responsible for non-delivery caused by address errors. If your order is returned due to an incorrect address, we will happily refund the original order amount (excluding shipping costs) and invite you to place your order again. Thank you for your understanding!

Change of Address

Once the delivery is on its way, we are unable to change the address. Please email us at info@noirs-fashionhouse.com within 3-4 hours of making your order if you need to change the delivery address.

Cancellation

We cannot accept order cancellations after delivery. Please notify us within 3-4 hours after making your purchase if you desire to cancel.

Shipment confirmation & Order tracking

Every order is shipped with a tracking number. This allows you to monitor your shipment's progress every step of the way. You can track your order status Here.

If you want to know about our return and refund policy, please check our Return and Refund policy.